Responsible Gaming at xx789 App

Gaming is meant to be enjoyable. This page explains the tools, rules, and steps available to every xx789 App player in Bangladesh to keep it that way.

What is Responsible Gaming?

Responsible gaming means treating online gambling as a form of entertainment — not as a source of income or a way to recover losses. xx789 App is committed to giving every player in Bangladesh the information and tools they need to stay in control, from the moment they register through every session they play.

This page is not just a policy statement. It is a practical guide. If something here applies to you or someone you know, please use the tools described below or contact our 24/7 live chat team directly.

The core principle: You set the rules for your own play. xx789 App provides the tools. Neither the platform nor any promotional offer should push you beyond what you are comfortable spending.

Warning Signs Worth Knowing

Problem gambling does not always look dramatic. It often starts with small changes in habits. The table below lists behaviours that can signal it is time to pause or seek help.

Behaviour Why It Matters
Chasing losses with bigger bets Each session should start fresh. If the goal becomes "winning back what I lost," the session is no longer entertainment.
Borrowing money to deposit Only play with money you can afford to lose. Using borrowed funds creates financial and emotional pressure.
Hiding gambling from family Secrecy is a common early sign that the activity has moved from enjoyment to compulsion.
Skipping work or responsibilities to play When gaming competes with daily life, it has gone beyond recreation.
Feeling anxious or irritable when not playing Emotional dependence on gambling is a clinical warning sign.
Thinking about gambling constantly Preoccupation — planning the next session, replaying previous ones — is a recognised symptom of gambling disorder.

If two or more of the above apply to you regularly, we encourage you to use the self-exclusion tool described in the next section or reach out to a support organisation.

Account Tools You Can Use Right Now

Every xx789 App account in Bangladesh has access to the following protective tools. You do not need to contact support to activate most of them — they are built into the account settings area.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can add to your account via bKash, Nagad, Rocket, or Upay. The minimum single deposit is ৳350. Once a limit is set, it takes effect immediately. Increases to a limit require a 48-hour cooling-off period before they activate, so you cannot raise your cap in a moment of impulse.

Session Time Reminders

Configure a reminder that appears after a set number of minutes in any single gaming session. The reminder does not force you to stop — it simply brings your attention back to how long you have been playing, which is often enough to prompt a natural break.

Reality Check

Activate a pop-up that shows your net gaming balance for the current session at an interval you choose (every 30, 60, or 120 minutes). Knowing your real position — wins and losses together — helps you make a clear-headed decision about whether to continue.

Cooling-Off Period

Take a short break of 24 hours, 7 days, or 30 days. During a cooling-off period your account remains open but you cannot deposit or place bets. At the end of the period your account reactivates automatically. This is different from self-exclusion, which is longer-term.

How Does Self-Exclusion Work at xx789 App?

Self-exclusion is for players who want a firm, longer-term break from gambling. When you self-exclude, your xx789 App account is locked and you cannot log in, deposit, or place bets for the duration you have chosen. All pending bonuses are forfeited. Any balance in your account at the time of exclusion can be withdrawn — contact live chat to arrange this before the lock activates.

Available self-exclusion periods are 6 months, 1 year, 3 years, and permanent. A permanent exclusion cannot be reversed. For periods of 6 months or 1 year, you may request reinstatement after the period ends — the request is reviewed manually and is not automatic.

Important

During a self-exclusion period, do not attempt to open a new account. Creating a secondary account to get around an exclusion is a breach of xx789 App's Terms and Conditions and will result in permanent closure of all associated accounts and forfeiture of any funds held in them.

How to Request Self-Exclusion

  • 1

    Open Live Chat

    Start a conversation with our 24/7 support team. Identify yourself and state clearly that you want to self-exclude and for how long.

  • 2

    Confirm Your Identity

    The agent will verify your account using your registered mobile number and account details. This step prevents someone else from excluding your account without your knowledge.

  • 3

    Choose the Period

    State whether you want 6 months, 1 year, 3 years, or permanent exclusion. The agent will confirm the end date (or confirm the permanent lock).

  • 4

    Withdraw Your Balance

    If you have funds in the account, request a withdrawal before the lock is applied. Minimum withdrawal is ৳1,400 and processing typically takes around 15 minutes via bKash or Nagad.

  • 5

    Receive Confirmation

    Once the exclusion is active you will receive a notification. Keep this for your records. Attempting to log in after this point will not succeed.

Setting Deposit and Session Limits

To add or change a limit, log in to your xx789 App account, navigate to Account > Responsible Gaming, and select the limit type. Enter the amount or time and confirm. The change logs the request time — reductions apply immediately, while increases have the 48-hour delay described above.

If you have trouble locating these settings in the mobile app (version 2.2.11, available free for Android 8.0 and above), our live chat team can walk you through it or apply a limit on your behalf in under a minute.

Age Verification and the Under-18 Rule

xx789 App does not allow anyone under the age of 18 to register or play. This is a firm rule, not a guideline. During the KYC process — which you must complete before your first withdrawal — age is verified against your National ID Card (NID), Passport, or Driving Licence. The review takes up to 12 hours.

If we have reason to suspect an account holder is under 18, the account is suspended immediately pending verification. Any winnings accumulated during the investigation period are withheld until identity and age are confirmed.

If you are a parent or guardian and believe a minor has accessed xx789 App using your device, contact live chat immediately. We can freeze the account and investigate within the same 24-hour window.

Keep your device secure. Use a PIN, fingerprint lock, or separate browser profile on shared devices to prevent minors from accessing your xx789 App account or depositing via your bKash or Nagad wallet.

xx789 App's live chat team can help with account tools, but they are not counsellors. If you need independent support, the following types of organisations exist in Bangladesh and internationally:

  • National Mental Health Helpline (Bangladesh): Kaan Pete Roi provides emotional support via phone. Search for the current number, as it updates periodically.
  • Gamblers Anonymous: A free peer-support programme. Visit www.gamblersanonymous.org for a 20-question self-assessment and meeting information.
  • GamCare: UK-based but internationally accessible online counselling at www.gamcare.org.uk, including live chat with trained advisers.
  • BeGambleAware: Free resources, tools, and referrals at www.begambleaware.org.

None of the links above cost money to use. Speaking to someone outside the platform is always a valid choice and is never held against your account in any way.

Questions Players Often Ask

Can I lower my deposit limit the same day I set it?

Yes. Any reduction to a deposit limit takes effect immediately. Only increases are subject to the 48-hour delay, so you can always tighten your controls without waiting.

What happens to my bonus if I self-exclude?

All active bonuses and any unwagered bonus funds are forfeited at the moment of self-exclusion. Real-money balances can still be withdrawn before the lock is applied — ask the live chat agent to process this during the same session.

Will xx789 App contact me with promotions during a cooling-off period?

No. Marketing communications are suppressed as soon as a cooling-off period or self-exclusion is active. If you receive any promotional message during this time, report it to live chat so we can investigate the technical issue.

How does xx789 App check whether a player is under 18?

Age is verified during the KYC review using your National ID Card, Passport, or Driving Licence. The review window is up to 12 hours. Accounts flagged for age concerns are suspended immediately, before the review is complete, to prevent further play.

Can I request a permanent self-exclusion and later reverse it?

No. A permanent self-exclusion is exactly that — permanent. If you want the option of returning to play after a break, choose the 6-month or 1-year period instead. We deliberately do not make permanent exclusions reversible, as that would undermine their purpose.

Ready to play within your limits? Create your xx789 App account and set a deposit limit before you start.

18+ · Responsible Gaming applies to all players in Bangladesh.