Privacy Policy

Who Operates xx789 App

xx789 App is an online gaming platform serving players in Bangladesh. It offers casino games, live dealer tables, sports betting on cricket and football, and a downloadable Android app. When this policy mentions "we", "us", or "xx789 App", it refers to the operator of the platform accessible at xx789-bd.net.

We act as the data controller for all personal information collected through account registration, deposits, withdrawals, and use of our services. If you have questions about data ownership or processing, our Privacy Team is available via 24/7 Live Chat.

What Personal Data We Collect

We only collect information that is necessary to run a secure and compliant gaming service. The table below lists the main categories.

We do not collect your email address, home address, or social media profiles unless you voluntarily provide them during a support interaction.

Why We Need Your Data

Every piece of data we hold has a specific purpose. We do not collect information speculatively or sell it to advertisers.

• Account security: Phone number and device fingerprint help us detect unauthorised logins and lock accounts quickly if something looks wrong.
• Processing transactions: Deposit and withdrawal records let us match your bKash, Nagad, Rocket, or Upay payments correctly. Deposits process in under 1 minute; withdrawals in about 15 minutes.
• KYC compliance: Identity documents (NID, Passport, or Driving Licence) are required before your first withdrawal. Review takes up to 12 hours.
• Responsible gaming: Gaming activity data lets us flag unusual patterns, honour self-exclusion requests, and enforce age verification for the 18+ requirement.
• Customer support: Chat transcripts help agents resolve your issue without asking you to repeat yourself.
• Service improvement: Aggregated, anonymised technical data tells us which parts of the xx789 App perform poorly on certain Android versions (minimum Android 8.0).

Payment Data and bKash / Nagad Transactions

When you deposit or withdraw via bKash, Nagad, Rocket, or Upay, the transaction flows through the respective mobile financial service (MFS) provider. xx789 App receives a transaction reference number and the mobile number used — not your MFS PIN or full wallet history.

The minimum deposit is ৳350 and the minimum withdrawal is ৳1,400. Each transaction reference is stored securely to handle disputes and reconcile your account balance. We retain transaction logs for the period specified in the Retention section below.

Cookies and Similar Technologies

The xx789 App website uses cookies and local storage to keep your session active, remember your preferred language settings, and measure basic performance metrics. No third-party advertising cookies are placed on your device.

• Session cookies: Expire when you close your browser. Required for login to work correctly.
• Persistent preference cookies: Stored up to 30 days. Remember your odds format and game filter selections.
• Analytics tokens: Anonymised page-view data stored server-side for up to 90 days. No personal identifier is included.

You can clear cookies through your browser or Android device settings at any time. Disabling all cookies may prevent login from working on the web version; the xx789 App Android app (v2.2.11, 28 MB) does not rely on browser cookies.

When We Share Your Information

xx789 App does not sell, rent, or trade your personal data. We share information only in the following limited circumstances.

• Payment processors: Transaction reference details are shared with bKash, Nagad, Rocket, and Upay solely to process your deposit or withdrawal.
• KYC service providers: Identity documents are passed to a secure verification partner to confirm your identity before your first withdrawal.
• Legal obligations: If a valid legal order or regulatory request requires us to disclose data, we will comply and, where permitted, inform you.
• Fraud prevention: If your account is flagged for suspicious activity, relevant data may be shared with an anti-fraud network to protect other players.

Any third party receiving data under these terms is contractually required to protect it and use it only for the stated purpose.

How Long We Keep Your Records

We follow a tiered retention schedule based on the type of data and the reason it was collected.

After these periods, data is permanently deleted or irreversibly anonymised. You can request early deletion of non-essential data (see Your Rights below), but records needed for legal compliance cannot be removed early.

Your Rights Over Your Personal Data

As a player on xx789 App, you have the following rights regarding the personal data we hold about you.

• Access: Request a copy of all data we hold about your account.
• Correction: Ask us to fix inaccurate details — for example, a misspelled name on your KYC record.
• Deletion: Request removal of data we are not legally required to keep. Note that transaction records cannot be deleted early.
• Restriction: Ask us to pause processing while a correction request is under review.
• Portability: Receive your gaming history and account data in a structured, machine-readable format.
• Withdraw consent: Where we rely on your consent to process optional data (such as promotional communications), you can withdraw that consent at any time via Live Chat.

We respond to all data rights requests within 30 days. Complex requests may take up to 60 days; we will notify you if that is the case.

Players Under 18

xx789 App is strictly for players aged 18 and above. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact our 24/7 Live Chat immediately. We will close the account, refund any deposits, and delete the associated data within 72 hours of a verified report.

Security Measures on xx789 App

Protecting your data is a core part of running a trustworthy platform. The measures we have in place include:

• TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage for identity documents submitted during KYC.
• Role-based access controls so only authorised staff can view sensitive records.
• Regular security audits of the xx789 App Android app and web platform.
• 24/7 monitoring for unusual login attempts or account activity.

No system is completely immune to breaches. If a data breach occurs that is likely to affect your rights, we will notify you via your registered mobile number within 72 hours of becoming aware of it.

Updates to This Privacy Policy

We review this policy at least once a year and whenever a significant change in our data practices occurs. When we make material changes, we will post a notice on the xx789 App homepage for at least 14 days before the new version takes effect. The "Last updated" date at the top of this page always reflects the most recent revision. Continued use of the platform after a revision means you accept the updated terms.

Get in Touch with Our Privacy Team

If you have a question about this policy, want to exercise a data right, or need to report a concern, reach our Privacy Team through 24/7 Live Chat on the xx789 App platform. When submitting a data request, please include your registered mobile number and a brief description of your request so we can locate your records quickly.

We do not publish a contact email address. All privacy communications are handled through the Live Chat channel to verify your identity before processing any data request.