Withdrawal Limits & Timing at a Glance
Before you submit a withdrawal, check the numbers below. These apply to all players on xx789 App in Bangladesh.
| Parameter | Amount / Time | Notes |
|---|---|---|
| Minimum withdrawal | ৳1,400 | Per single request |
| Maximum daily withdrawal | ৳120,000 | VIP 1 baseline; higher tiers unlock more |
| Standard processing time | ≈15 minutes | After KYC is approved |
| First-ever withdrawal | Up to 6 hours | Extra security check on first payout |
| KYC document review | Up to 12 hours | Usually faster during business hours |
| Minimum deposit (for reference) | ৳350 | To maintain an active balance |
VIP players withdraw more each day. VIP 6 members, for example, can withdraw up to ৳1,800,000 daily. See the VIP table on the Bonus & VIP page for full tier details.
Why KYC Is Required Before You Withdraw
KYC stands for Know Your Customer. xx789 App needs to confirm that you are the real owner of your account and your registered mobile-money wallet — this protects your winnings from fraud and ensures your money reaches only you.
You only have to do this once. Once your KYC is approved, every future withdrawal goes straight to your mobile wallet with no extra document checks. KYC must be completed before your first withdrawal, so it makes sense to submit your documents as soon as your account is set up — not right before you want to cash out.
Do not wait until you are ready to withdraw. If your KYC is under review, your withdrawal request will be held until the review finishes. Submit documents early to avoid any delay.
Which Documents Does xx789 App Accept?
You need one valid government-issued photo ID. Any of the three below will work:
Photo Requirements
A blurry or poorly lit photo is the most common reason KYC fails. Follow these rules when you take the shot:
- Shoot in good natural light — avoid shadows across the document.
- Keep the full document in frame with all four corners visible.
- Make sure the text and photo on the ID are sharp and readable.
- Upload both front and back of your NID or Driving Licence.
- For a Passport, upload the photo page (the page with your picture and details).
- File formats accepted: JPG, PNG, PDF — maximum file size 5 MB per file.
How to Complete KYC Verification — Step by Step
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1
Log in to your xx789 App account
Open the app or website and sign in. Go to My Account → Verification from the top menu. If you do not have an account yet, register first — it only takes a couple of minutes.
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2
Select your document type
Choose National ID Card, Passport, or Driving Licence from the dropdown. Pick whichever document you have with you — all three are equally valid.
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3
Upload clear photos of the document
Tap the upload area and choose the photo from your phone gallery, or take a new shot directly in the app. Upload front and back (NID / Driving Licence) or the photo page (Passport). Check the preview before submitting — blurry images will be rejected.
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4
Submit and wait for the review
Tap Submit for Review. The xx789 App compliance team will check your documents within 12 hours. During peak times it is often quicker. You will receive a notification once your KYC status changes.
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5
Receive your KYC approval
Once approved, you will see a green "Verified" badge in your profile. Your account is now fully unlocked for withdrawals. If the review finds an issue, you will get a message explaining what to resubmit.
Step-by-Step: How to Withdraw on xx789 App
Your KYC is approved and you have a balance ready. Here is exactly what to do:
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1
Open the Cashier section
Log in to xx789 App, tap the wallet icon in the top-right corner, then select Withdraw. The cashier works the same way in the browser and in the Android app.
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2
Choose your withdrawal method
Select the mobile-money service you want: bKash, Nagad, Rocket, or Upay. The number on file must match the wallet that is registered to your name — mismatches cause rejections.
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3
Enter the amount
Type the amount you want to withdraw. The minimum is ৳1,400. The maximum per day is ৳120,000 (more if you are on a higher VIP tier). Your available balance and any active bonus wagering requirement are shown on the same screen.
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4
Confirm the request
Review the details — method, mobile number, amount — then tap Confirm Withdrawal. You will get an on-screen confirmation and a reference number. Keep this if you need to contact support.
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5
Wait for the payout
Standard withdrawals arrive within 15 minutes. Your first-ever withdrawal may take up to 6 hours while the security team completes a final check. Once processed, you will receive a bKash/Nagad/Rocket/Upay push notification confirming the credit.
Tip: Make sure your bKash or Nagad wallet is active and not at its daily receiving limit before you request a withdrawal. If your wallet is full, the transfer may bounce and return to your xx789 App balance.
Payment Methods, Deposit & Withdrawal Speed
All four methods below are instant for deposits. Withdrawals are processed within 15 minutes once your request is approved.
- bKash Deposit speed ≈1 minute Withdrawal ≈15 min
- Nagad Deposit speed ≈1 minute Withdrawal ≈15 min
- Rocket Deposit speed ≈1 minute Withdrawal ≈15 min
- Upay Deposit speed ≈1 minute Withdrawal ≈15 min
Minimum deposit is ৳350. Minimum withdrawal is ৳1,400. No transaction fees are charged by xx789 App — your mobile-money provider's standard receiving rules apply.
Why Withdrawals Get Rejected — and What to Do
Most failed withdrawal requests fall into one of these categories. Knowing them in advance saves you time.
| Reason | What Causes It | How to Fix It |
|---|---|---|
| KYC not approved | Documents not yet submitted or still under review | Submit documents early; wait for the 12-hour review to complete |
| Mobile number mismatch | The number you entered does not match your registered wallet | Double-check the number in My Account → Payment Methods |
| Amount below minimum | Request is under ৳1,400 | Build up your balance and request at least ৳1,400 at once |
| Wagering requirement not met | You claimed a bonus and have not played through the required turnover yet | Check your active bonus status in the cashier; the wagering multiplier is 21× |
| Daily limit reached | You have already withdrawn ৳120,000 (or your VIP tier limit) today | Wait until midnight (UTC+06) for the daily counter to reset |
| Wallet receiving limit full | Your bKash/Nagad balance is at its operator-set cap | Send money out from your wallet first, then retry the withdrawal |
| Account under security review | Unusual login location or activity triggered a check | Contact 24/7 Live Chat with your account details to resolve quickly |
Bonus wagering note: The welcome bonus has a 21× wagering requirement. If you deposited ৳1,000 and claimed the 125% bonus, you received ৳1,250 in bonus funds. You need to wager ৳1,250 × 21 = ৳26,250 before the bonus converts to real money you can withdraw.
Your First Withdrawal: What Happens During Those 6 Hours?
When you request your very first withdrawal on xx789 App, the team runs an additional security check. This is a one-time process and it covers three things:
- Confirming your KYC documents match your account registration details.
- Verifying that the mobile-money number is registered in your own name.
- Checking that any active bonus terms have been met before releasing real-money funds.
Once the first withdrawal clears, all subsequent withdrawals use the standard 15-minute processing time. You will not need to go through this extended check again unless you add a new payment method.
Speed tip: Submit your KYC documents immediately after registration, before you even make your first deposit. That way, by the time you are ready to withdraw, the 12-hour review is already done and your first payout goes through in the standard 6-hour window — not 6 + 12 hours.
How xx789 App Protects Your Data
Sharing a photo of your ID understandably makes some players hesitant. Here is what xx789 App does to protect that information:
SSL encryption on all uploads. Every document you upload travels over a TLS-encrypted connection. No one can intercept the file in transit.
Restricted access. Only trained compliance staff can view KYC documents. Documents are not shared with game providers or third-party marketers.
Purpose limitation. Your documents are used solely to verify your identity for the purposes of secure payouts — nothing else. See the Privacy Policy for the full retention and deletion schedule.
24/7 Live Chat support. If you have questions about your data or want to report an issue, the support team is available around the clock. Never share your password or full document scans through public chat.
Common Questions About Withdrawals & KYC
Can I withdraw without completing KYC?
No. xx789 App requires KYC verification before processing any withdrawal. This is non-negotiable and applies to all players in Bangladesh. The good news is that you only do it once — submit your documents, wait up to 12 hours for approval, and you are cleared for all future withdrawals.
I uploaded my NID but it was rejected. What went wrong?
The most common reasons are: the photo is blurry or cropped, the document is expired, the name on the NID does not exactly match the name on your xx789 App account, or only one side was uploaded. Retake the photos in bright light, ensure all four corners are visible, and upload both front and back. If it fails again, contact 24/7 Live Chat.
How long does ৳1,400 take to arrive in my bKash wallet?
Once your withdrawal request is approved, the standard processing time is around 15 minutes. Your bKash app will show a push notification as soon as the funds hit your wallet. If 30 minutes have passed and you have not received anything, check the transaction history in your xx789 App cashier first — if the status shows "Pending", contact Live Chat with your reference number.
Can I withdraw to a Nagad account that belongs to a family member?
No. The mobile-money wallet you withdraw to must be registered in your own name — the same name you used when creating your xx789 App account and the name on your KYC document. Withdrawals to third-party wallets are declined as a fraud-prevention measure.
What if my bonus wagering is not finished — can I still withdraw my deposit?
If you accepted a bonus, your real-money balance and bonus balance are tracked separately. If you have played through enough of your deposit without touching the bonus, the platform will show how much real money is available to withdraw. The 21× wagering requirement applies only to the bonus funds, not your original deposit. Check the cashier for a live breakdown of your withdrawable balance.
My withdrawal was returned to my account balance. Why?
This usually means your mobile wallet rejected the incoming transfer — either because your Nagad or Rocket wallet has hit its daily receiving limit, the account is inactive, or the number was entered incorrectly. Check your wallet status in the respective app, then resubmit the withdrawal request from xx789 App. No funds are lost when a withdrawal bounces back.
Ready to Play and Cash Out on xx789 App?
Create your free account, complete KYC once, and you will be set for fast withdrawals to bKash, Nagad, Rocket, or Upay whenever you are ready.